Returns, refunds & cancellation

Last updated: October 2026

Cancelling an order

• You can cancel an order at any time until it is shipped. To cancel, email info@belloherbals.com with your order number. Orders cannot be cancelled from the website or app.
• There is no cancellation charge.
• Once an order has been handed to our courier (Delhivery) it can no longer be cancelled, but you can request a return after delivery if one of the reasons below applies.
• For prepaid orders, the full amount is refunded to the original payment method. Refunds for cancelled orders are processed within 7 business days.

When can I return or replace a product?

You can raise a return or replacement request within 7 days of delivery if:

• the wrong product was delivered
• your order was incomplete
• an expired product was delivered
• the product arrived damaged, tampered with or physically broken

When a return is not accepted

• the product has been opened or used (unless it was delivered expired, wrong or damaged)
• the original packaging is missing
• the request is raised more than 7 days after delivery

How returns work

1. Open the order in My orders and choose Request return or replacement, or use our contact form. You'll get a ticket number straight away.
2. We verify your request within 2 to 3 working days.
3. Once approved, we arrange a pickup through our courier partner. Return pickup is free: Syndy Life Science Pvt. Ltd. pays the return shipping.
4. When the product reaches us, we check it against the request and send a replacement (subject to stock) or a refund.

Refunds

• Refunds for returns are processed within 2 weeks of the returned product reaching us and being verified.
• Refunds go to the original payment method. For cash-on-delivery orders we will ask for your bank or UPI details to send the refund.
• Delivery charges: if you cancel before your order is dispatched, the delivery charge is refunded along with everything else. For returns and undelivered parcels, the delivery charge is not refunded; only the product price you paid is refunded.
• Undelivered parcels: if a prepaid order comes back to us because it could not be delivered (for example, the address was wrong, nobody was available or the parcel was refused), we refund the product price you paid, less the delivery charges.